CANCELLATION POLICY

30+ days prior to arrival: Guests are eligible for a full refund less a 5% processing fee.

7-29 days prior to arrival: Guests are eligible for a 50% refund of the stay and full refund of 13% Government tax.

Less than 7 days prior to arrival: Only the 13% Government Tax will be refunded.

‍Please note that there are no refunds for shortened stays or unused nights.

60 days prior to arrival: Guests are eligible for a full refund less a 5% processing fee.

Less than 60 days prior to arrival: Only the 13% Government Tax will be refunded.

Please note that there are no refunds for shortened stays or unused nights.

Unfortunately, we are unable to provide any refunds other than the 13% government tax for Acts of Man (riots, war, lockdown, governmental order, etc.) and you should begin the claim process from your travel insurance if we are unable to find mutually agreeable dates.

If your travel party exceeds our licensed capacity, you will either have to book an additional apartment (if available) or you will not be permitted to check in and will be refunded the 13% Government Tax for your stay. We must adhere to our capacity rules otherwise we risk having our Tourism Accommodation License revoked by the Cayman Islands Government.

Unfortunately, we are unable to provide any refunds other than the 13% government tax for Acts of God (pandemics, epidemics, hurricanes, tropical storms, etc.). Therefore, we strongly recommend our guests purchase the added protection of travel insurance at the time of booking. However, we would be happy to reschedule your trip to a later date.

Please get in touch with us as soon as possible so we are aware of your delay. If your flight is cancelled, please provide documentation as soon as possible. We will make every effort to reschedule you to new dates.  Unfortunately, we are unable to provide any refunds other than the 13% government tax and you should begin the claim process from your travel insurance if we are unable to find mutually agreeable dates.  Option to reschedule expires if not confirmed within 48 hours.
Less than 60 days prior to arrival: Only the 13% Government Tax will be refunded.

Force Majeure Clause: No Refunds will be provided for occurrences outside of the control of either party within 30 days before arrival. However, a full credit will be valid for 12 months from your intended arrival date. * The new reservation is subject to any rate difference that may apply.